At Zoser, your privacy matters to us. This policy explains what personal information we collect when you visit zoser.shop or place an order, how we use it, and what rights you have over your data.
1. Information we collect
When you place an order or get in touch with us, we collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery address
- Order details and customization content — including photos, names, dates, favorite places, and Spotify song links you submit
We may also automatically collect basic usage data (pages visited, browser type) through Google Analytics and Google Tag Manager to help us improve our website.
2. How we use your information
- To process and fulfill your order
- To contact you about your order status or delivery updates
- To personalize your product with the details you provide
- To respond to your support inquiries via email or social media
- To improve our website experience and product offerings
- To send occasional updates (only if you subscribed to our newsletter)
3. How we store your data
Your data is stored securely on our servers hosted via Hostinger. We take reasonable technical measures to protect your personal information from unauthorized access, loss, or misuse.
We do not sell, rent, or share your personal information with any third parties for marketing purposes. Data is only shared with delivery partners as strictly required to fulfill your order.
4. Payment security
Online payments made through zoser.shop are processed via secure, encrypted payment gateways. We do not store your card or bank details on our servers at any point.
Cash on Delivery (COD) orders do not involve any digital financial data on our end.
5. Cookies
We use cookies and similar tracking technologies through Google Tag Manager to analyze website traffic and improve your browsing experience. These cookies do not collect personally identifiable information on their own.
You can disable cookies at any time through your browser settings. Doing so may affect some features of the website.
6. Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at [email protected].
7. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
Questions about your privacy? Reach us at [email protected] or message us on Instagram @zoser.eg
